How to Clean Your EMV Devices

A new article has been posted to the blog by Stephanie Lode:

During this time, we understand that keeping your customer facing areas hygienic is integral to the safety of your customers and your business. As such, we’ve put together some tips to keeping your EMV hardware clean.

Before cleaning

Be sure to unplug all wires, cables and power sources from the terminal prior to cleaning.

Cleaning

Your EMV devices should only be gently cleaned with water using a lightly damp microfiber cloth. Any liquid cleaners should be sprayed into a lint free soft cloth and not directly on the terminal. This cloth can then be used to clean the outside of the terminal.

Disinfecting

After cleaning, the device may be disinfected using an alcohol-based wipe or alcohol-based cleaner applied to a microfiber cloth.

Isopropyl alcohol solution 70% cannot be used on non-touch Ingenico Terminals screen as they have a plastic covering.

CAUTION: Keep in mind the following warnings:

  • Never use bleach, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
  • Please refrain from vigorously shaking the terminal(s) to prevent triggering the tamper alert.
  • Do not use solvents, detergents, or abrasive cleaners.
  • Do not clean any electrical connections.
  • Do not spray, coat, or put any disinfectants or cleaners directly onto the terminal.
  • Avoid excessive wiping as it may cause damage to the terminal.
  • Do not allow any moisture to enter terminal openings or use aerosol sprays on the terminal.
  • Do not put anything into the terminal’s smart card reader slot.

As always, if you have any concerns or questions you would like addressed, feel free to contact our Help Desk.  We can be reached by phone at 866-435-7826 or by email at help@tamretail.com