Observe patrons’ interactions with all areas of your organization. Recognize each time a customer visits, makes purchases, connects with colleagues, attends events, or contributes.
Automatically record all customer information and historical activity, regardless of business unit, in a single data store.
Know each customer’s purchasing habits, events attended, interests, contributions, and each time anyone in the organization has communicated with them.
Centrally store and maintain key metrics on each customer including any demographics, interests, preferences, and relationships.
Eliminate repetitive tasks, manage to-do lists, and communicate with patrons promptly, professionally, and automatically.
Schedule automatic personalized (digital or hard copy) customer communications triggered by their purchases including thank you notes, confirmations, reminder notifications, and survey invitations.
Assign scheduled customer follow-up tasks or action items and never miss a commitment or opportunity again.
Always be informed; instantly view the details of all past interactions with any customer.
Know what makes each patron important and unique to your organization. Nurture each relationship with your customers and continually build loyalty while saving time and effort.
Securely share membership information available wherever needed. Rapidly identify and validate customers to dramatically reduce wait times.
The right hand will always know what the left hand is doing regardless of the business unit involved.
Never ask your customers to go from one area to another in order to take advantage of any events, product, or service. Let them take advantage of any offering, anywhere, and anytime!
The Customer Relationship Management option has the tech your team requires built in and continues to evolve.
You determine who, where, and when customer data is viewed and changed.
Easy to learn and use and intrinsically reduces training needed between business units.
Produce, schedule, and distribute from basic customer reporting to advanced analytics with our embedded reports or built-in business intelligence.