FAQ Friday

A new article has been posted to the TAM Retail blog by Grisel de la Torre:

Frequently Asked Questions


Question: Does TAM have logging mechanisms in place in order to track user activities?

Answer: To enable TAM event logging, in the Setup program of TAM Office, the merchant must define the folder where the log file will be saved. These daily logs are stored as simple tab-delimited text files that are easily reviewed. The format of the file name of the log is YYYYMMDD.TXT where YYYY is the year, MM is the month, DD is the day.

The event log contains the following information:

  • Date/Time Stamp
  • Computer Name
  • Location Number
  • TAM Serial Number
  • User Name
  • Register Number (if applicable)
  • Station Number (if applicable)
  • Associate (if applicable)
  • Application Name
  • Module Name
  • Event Status
  • Event Message

As always, if you have any questions that need to be addressed, please do not hesitate to contact our help desk. We can be contacted by phone at 866-435-7826 or by email at help@tamretail.com.

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