We know that clear communication matters especially when purchases need to be routed to the right person or department. With TAM version 12.12, we’ve introduced the Admin From Email enhancement, giving you greater control over order notifications and confirmations. What Is the Admin From Email Enhancement? The Admin From Email enhancement allows you to assign a specific email address to an individual Event or Program. When a purchase is made on eTAM: The customer’s confirmation email is sent from that assigned email address The organization’s order notification is sent to that same email address If no Admin From Email is set, TAM will continue using the default email address defined in Admission Parameters. You Asked and we Delivered. We understand that many organizations have different departments or team members responsible for different events or programs. This enhancement allows you to: Route notifications directly to the correct department or staff member Ensure customers receive confirmations from a relevant, recognizable email address Reduce missed emails and internal follow ups Simply put, the right people get the right information, automatically. Ready to the Admin From Email Enhancement? The Admin From Email Enhancement is available now in TAM version 12.12. If you need help getting started or want to learn more, please contact the Help Desk at 866-435-7826 or Help@tamb2cc.com .
At TAM, we’re always focused on enhancing your experience and giving you more control over how you sell tickets and connect with your customers. With the latest enhancement in TAM version 12.12, you now have the ability to create eTAM Private Events, events that are available only to the customers you choose. What Is an eTAM Private Event? An eTAM Private Event allows you to restrict event access to a select audience by using a unique, shareable link. The event is not publicly visible on your website only those who receive the link can view the event and purchase tickets. This enhancement is ideal for: VIP or invitation only events Donor or member exclusives Private previews or presales Curated or limited attendance experiences You stay in control of who can attend, while your customers enjoy a seamless and secure online ticket buying experience. How It Works (From Your Customer’s Perspective) Once you share the private event link: The customer clicks the link you send them. They are taken directly to the private eTAM event page. Tickets are purchased just like any other eTAM event, simple and familiar. Ready to Use eTAM Private Events? The eTAM Private Event feature is available now in TAM version 12.12. If you need help getting started or want to learn more, please contact the Help Desk at 866-435-7826 or Help@tamb2cc.com .
“Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that.” ― Martin Luther King Jr. TAM Intelliware’s Martin Luther King, Jr. Day hours of operation will be as follows: Monday, January 19 th – Closed Important! As always, the Help Desk is available for emergency support 24/7/365 at 866-435-7826. Our administrative offices will be closed on Monday, January 19 th and reopen for normal business hours on Tuesday, January 20 th .
New Merchant Track Guide Now Available in the TAM Application Learning Academy! We’re excited to share that a brand new Merchant Track Guide is now available in the TAM Application Learning Academy! This guide walks users through every key feature of Merchant Track, a powerful tool designed to help you efficiently manage and analyze your credit card and gift card processing activity. Merchant Track gives you real time visibility into transactions, funding activity, chargebacks, gift card operations, and more. From the Dashboard’s quick snapshot of daily volumes to detailed reports like Funding by Transaction, Chargeback Summary, Merchant Statements, and Gift Card Operations the guide shows you exactly where to find the information you need, fast. Whether you’re tracking daily sales, reconciling deposits, researching a specific transaction, or reviewing monthly statements, this new guide helps you get the most out of Merchant Track’s reporting tools and navigation. It even includes tips like drilling into Funding IDs, exporting reports, sorting by column, and more to make your workflow easier and more efficient. Why This Guide Matters for TAM Users · Helps you quickly understand and use the full power of Merchant Track · Saves time when researching transactions or reconciling your accounting · Improves accuracy with clear step-by-step instructions · Supports both new staff and experienced users who want to deepen their knowledge · Provides visuals and explanations directly aligned with TAM’s latest features Head to the TAM Application Learning Academy today and check out the new Merchant Track Guide! It’s ready for you, and it’s an easy way to sharpen your skills and get even more value from your TAM system. Not registered for the TAM Application Learning Academy? Contact the Help Desk at Help@TAMb2cc.com and ask to be registered.
From all of us, we want to send warm wishes to you and yours. May your holidays be filled with joy and surrounded by loved ones. TAM Intelliware’s holiday hours of operation will be as follows: Wednesday, December 24th – Closed, Christmas Eve Thursday, December 25th – Closed, Christmas Day Wednesday, December 31st – Closing at 3PM CST, New Year’s Eve Thursday, January 1st – Closed, New Year’s Day Important! As always, the Help Desk is available for emergency support 24/7/365 at 866-435-7826.
We’ve been quietly working behind the scenes on something special, and we’re almost ready to show you! Our team has been hard at work redesigning the TAM interface with one goal in mind: making your day-to-day experience smoother, faster, and more intuitive. We heard you. Over time, you’ve shared valuable feedback about what you love in TAM and where things could be a little easier. We listened. From simplifying everyday tasks to giving the screens a cleaner, more modern feel, this facelift is built around how you use TAM. This UI/UX update isn’t just about a new coat of paint. It’s cleaner layouts that focus on how you move through the application, simplifying workflows, decluttering screens, and adding the polished look you deserve. Whether you’re managing membership profiles, running reports, or tracking donations, you’ll soon notice how much easier it all looks and feels. Familiar, but better. We know change can be exciting, and sometimes a bit daunting, so we’ve made sure the new design still feels familiar. You’ll recognize the TAM you already know and trust, but with a cleaner look, more innovative organization, and small touches that make a big difference. Coming Soon… We can’t share all the details just yet (where’s the fun in that?), but here’s a hint: expect a cleaner design, smarter navigation, and a modern feel that brings your experience up to a whole new level. Stay tuned, the new look is just around the corner, and we can’t wait for you to see what we’ve been building! Notice the clean layout and updated color schemes.
What we know (as of November 3, 2025) Pennies are on the way out. The mint has been winding down production, but the pennies already in your drawer are still legal to use. There isn’t one national rule for rounding. Retailers are doing their best while waiting for clear federal guidance. Encourage credit card use by using signage our state’s rules come first. Some states require you to give exact change for cash. If that’s you, stick with exact change. If rounding is allowed, you can use the suggestions below. Quick note: We’re sharing operational tips—not legal advice. Confirm your state’s requirements before making changes. If rounding is permitted in your state: practical options Scope: These suggestions apply only where state rules allow cash transaction rounding. Credit card transactions remain unchanged. Cash-only rounding at checkout Rule: Round the final total (after discounts and tax) to the nearest $0.05 for cash payments only. Examples: $12.01-$12.02 ® $12.00; $12.03-$12.04 ® $12.05 Customer note (receipt or sign) “Cash transactions rounded to the nearest $0.05” Add a receipt message: TAM Office>POS>Receipt Messages
Ever wish you had a quick, plain-English refresher for a TAM task? Now you do. Our new TAM Fact Sheets are short, printable guides that help you get from “How do I…?” to “Done” in just a few steps. Each Fact Sheet covers what matters: when to use it, step-by-step instructions, key settings, and common gotchas to avoid. They’re great for shift refreshers, onboarding, and keeping best practices consistent across your team. A Few You Can Grab Today: Accounting & Back Office: Accounting Export, Platform Fee, Token Card on File Inventory & Devices: HandHeld Link (Inventory Entry Program), Manual Inventory Count, Register Configurations CRM & Memberships: CRM Duplicate Search, Customer Consolidation, Membership Merge, Returning eTAM Memberships eTAM & Commerce: Resend eTAM Gift Cards (enhancement), eTAM In-Room Delivery (enhancement), Tax-Free Event Setup Admin, IT & Reporting: Creating Filters, Viewing Users Logged In & Registers in Use, Create a UNC Path / Identify Event Log Integrations: Amano McGann Parking Integration We’re adding more based on what you ask for and what we see in support. Don’t see what you need yet? Tell us. How to Access Log in to the TAM Application Online Learning Academy: https://tam-retail-div-of-lode-data-systems-inc.academyocean.com/auth/sign/in Scroll to the bottom of the main page to TAM Fact Sheets . Choose the Fact Sheet you want to review. No Academy access yet? Email training@tamb2cc.com . Want something specific? Send a note to training@tamb2cc.com with the subject Fact Sheet Request and a brief description of the scenario you’re solving.
Leading ERP/POS software application, The Assistant Manager TM (TAM) will be showcased. The TAM Intelliware team is set to showcase its latest powerful application options at this year’s International Association of Amusement Parks and Attractions Expo. This year’s event is being held in Orlando, Florida at the Orange County Convention Center. Visit us at Booth #4743. The team will be on hand to demonstrate a whole host of TAM’s options including Ticketing, Fundraising, Membership Management, Group Sales, Ecommerce, POS, and Inventory Management. Attendees can also check out the exciting application elements such as SmartCRM TM , Business Intelligence, and a range of mobility options. As a proven and industry leading-solution, TAM is Built to Converge Commerce TM of all business units within your organization and provide a 360-degree view of guests, members, and constituents. Visit the TAM Intelliware Booth #4743 at the IAAPA Expo 2025 on: Tuesday, 11/18 from 10:00 AM – 6:00 PM Wednesday, 11/19 from 10:00 AM – 6:00 PM Thursday, 11/20 from 10:00 AM – 6:00 PM Friday, 11/21 from 10:00 AM – 4:00 PM.
Running a point of sale in a museum or attraction requires speed, uptime, and peace of mind. That’s precisely what TAM in the Cloud delivers. What It Is TAM in the Cloud is a managed service built on Microsoft Azure. It combines local speed with cloud reliability: Front of house performance: POS stations like TAM Cash Register and TAM Dining run locally for fast transactions. Cloud protection: Your data and services live in Azure for security, uptime, and backup support. You get performance at the counter and redundancy in the background. Why It Matters No servers to maintain or babysit 24/7 reliability and monitoring Built-in security and data protection Scalable resources that grow with you What We Handle We manage your TAM server, database, applications, backups, updates, and system performance, so your team can focus on guests, not infrastructure. What You Manage You’ll handle your local network, internet connections, and workstation updates. Your TAM team can guide you with best practices and network diagrams. Scaling Made Simple If your traffic grows, resources scale quickly to keep performance strong. We’ll help size your environment and adjust services as needed. Implementation Overview Setup: We deploy your TAM environment in Azure. Connect: POS runs locally; data lives in the cloud. Go Live: You operate; we monitor. Quick FAQ Is POS fast? Yes, POS runs locally for speed. What if the network goes down? Redundancy minimizes downtime. Do we need more IT staff? No, we handle the heavy lifting. Can we scale later? Absolutely. Ready to Learn More? For a tailored walk-through or pricing, contact your TAM Account Representative or email sales@tamb2cc.com .
