We’ve been quietly working behind the scenes on something special, and we’re almost ready to show you! Our team has been hard at work redesigning the TAM interface with one goal in mind: making your day-to-day experience smoother, faster, and more intuitive. We heard you. Over time, you’ve shared valuable feedback about what you love in TAM and where things could be a little easier. We listened. From simplifying everyday tasks to giving the screens a cleaner, more modern feel, this facelift is built around how you use TAM. This UI/UX update isn’t just about a new coat of paint. It’s cleaner layouts that focus on how you move through the application, simplifying workflows, decluttering screens, and adding the polished look you deserve. Whether you’re managing membership profiles, running reports, or tracking donations, you’ll soon notice how much easier it all looks and feels. Familiar, but better. We know change can be exciting, and sometimes a bit daunting, so we’ve made sure the new design still feels familiar. You’ll recognize the TAM you already know and trust, but with a cleaner look, more innovative organization, and small touches that make a big difference. Coming Soon… We can’t share all the details just yet (where’s the fun in that?), but here’s a hint: expect a cleaner design, smarter navigation, and a modern feel that brings your experience up to a whole new level. Stay tuned, the new look is just around the corner, and we can’t wait for you to see what we’ve been building! Notice the clean layout and updated color schemes.
What we know (as of November 3, 2025) Pennies are on the way out. The mint has been winding down production, but the pennies already in your drawer are still legal to use. There isn’t one national rule for rounding. Retailers are doing their best while waiting for clear federal guidance. Encourage credit card use by using signage our state’s rules come first. Some states require you to give exact change for cash. If that’s you, stick with exact change. If rounding is allowed, you can use the suggestions below. Quick note: We’re sharing operational tips—not legal advice. Confirm your state’s requirements before making changes. If rounding is permitted in your state: practical options Scope: These suggestions apply only where state rules allow cash transaction rounding. Credit card transactions remain unchanged. Cash-only rounding at checkout Rule: Round the final total (after discounts and tax) to the nearest $0.05 for cash payments only. Examples: $12.01-$12.02 ® $12.00; $12.03-$12.04 ® $12.05 Customer note (receipt or sign) “Cash transactions rounded to the nearest $0.05” Add a receipt message: TAM Office>POS>Receipt Messages
Ever wish you had a quick, plain-English refresher for a TAM task? Now you do. Our new TAM Fact Sheets are short, printable guides that help you get from “How do I…?” to “Done” in just a few steps. Each Fact Sheet covers what matters: when to use it, step-by-step instructions, key settings, and common gotchas to avoid. They’re great for shift refreshers, onboarding, and keeping best practices consistent across your team. A Few You Can Grab Today: Accounting & Back Office: Accounting Export, Platform Fee, Token Card on File Inventory & Devices: HandHeld Link (Inventory Entry Program), Manual Inventory Count, Register Configurations CRM & Memberships: CRM Duplicate Search, Customer Consolidation, Membership Merge, Returning eTAM Memberships eTAM & Commerce: Resend eTAM Gift Cards (enhancement), eTAM In-Room Delivery (enhancement), Tax-Free Event Setup Admin, IT & Reporting: Creating Filters, Viewing Users Logged In & Registers in Use, Create a UNC Path / Identify Event Log Integrations: Amano McGann Parking Integration We’re adding more based on what you ask for and what we see in support. Don’t see what you need yet? Tell us. How to Access Log in to the TAM Application Online Learning Academy: https://tam-retail-div-of-lode-data-systems-inc.academyocean.com/auth/sign/in Scroll to the bottom of the main page to TAM Fact Sheets . Choose the Fact Sheet you want to review. No Academy access yet? Email training@tamb2cc.com . Want something specific? Send a note to training@tamb2cc.com with the subject Fact Sheet Request and a brief description of the scenario you’re solving.
Leading ERP/POS software application, The Assistant Manager TM (TAM) will be showcased. The TAM Intelliware team is set to showcase its latest powerful application options at this year’s International Association of Amusement Parks and Attractions Expo. This year’s event is being held in Orlando, Florida at the Orange County Convention Center. Visit us at Booth #4743. The team will be on hand to demonstrate a whole host of TAM’s options including Ticketing, Fundraising, Membership Management, Group Sales, Ecommerce, POS, and Inventory Management. Attendees can also check out the exciting application elements such as SmartCRM TM , Business Intelligence, and a range of mobility options. As a proven and industry leading-solution, TAM is Built to Converge Commerce TM of all business units within your organization and provide a 360-degree view of guests, members, and constituents. Visit the TAM Intelliware Booth #4743 at the IAAPA Expo 2025 on: Tuesday, 11/18 from 10:00 AM – 6:00 PM Wednesday, 11/19 from 10:00 AM – 6:00 PM Thursday, 11/20 from 10:00 AM – 6:00 PM Friday, 11/21 from 10:00 AM – 4:00 PM.
Running a point of sale in a museum or attraction requires speed, uptime, and peace of mind. That’s precisely what TAM in the Cloud delivers. What It Is TAM in the Cloud is a managed service built on Microsoft Azure. It combines local speed with cloud reliability: Front of house performance: POS stations like TAM Cash Register and TAM Dining run locally for fast transactions. Cloud protection: Your data and services live in Azure for security, uptime, and backup support. You get performance at the counter and redundancy in the background. Why It Matters No servers to maintain or babysit 24/7 reliability and monitoring Built-in security and data protection Scalable resources that grow with you What We Handle We manage your TAM server, database, applications, backups, updates, and system performance, so your team can focus on guests, not infrastructure. What You Manage You’ll handle your local network, internet connections, and workstation updates. Your TAM team can guide you with best practices and network diagrams. Scaling Made Simple If your traffic grows, resources scale quickly to keep performance strong. We’ll help size your environment and adjust services as needed. Implementation Overview Setup: We deploy your TAM environment in Azure. Connect: POS runs locally; data lives in the cloud. Go Live: You operate; we monitor. Quick FAQ Is POS fast? Yes, POS runs locally for speed. What if the network goes down? Redundancy minimizes downtime. Do we need more IT staff? No, we handle the heavy lifting. Can we scale later? Absolutely. Ready to Learn More? For a tailored walk-through or pricing, contact your TAM Account Representative or email sales@tamb2cc.com .
The busy season is often the most exciting and demanding time of the year for museums, attractions, zoos, and cultural institutions. Increased foot traffic, seasonal events, and special promotions often mean more staff are brought on board. When your team grows, so does the need for smooth, efficient access to your TAM application. Planning ahead and adding your seasonal Associates and Users before the rush begins can make a world of difference in keeping your operations running smoothly. Why Adding Associates and Users Early Matters Many organizations wait until the busy season is already in full swing to add new Associates and Users to TAM. This often leads to unnecessary stress and operational hiccups. Here’s why it pays to act early: 1. Seamless Onboarding Setting up Associates and Users in advance gives your seasonal staff time to log in, learn the system, and get comfortable before they’re on the front lines. This will reduce first day confusion and login issues as well as give new hires the chance to train in a low pressure environment. 2. Uninterrupted Operations The last thing you need during your busiest days is a line at the cash register because a new staff member can’t access the system. Adding Associates and Users ahead of time ensures everyone has the right permissions and access from day one so your team can focus on guest experiences, not troubleshooting software access. Best Practices for Preparing Your Associate and User List To make the most of TAM’s capabilities during your busy season, consider these tips: Review Past Busy Seasons Look back at previous years’ staffing levels to gauge how many Associates and Users you’ll need this time around. Identify Roles and Permissions Assign the appropriate TAM permissions for each staff role — from cashiers to inventory receivers to group sales, give the Associate and/or User access only to what they need. Add Associates Users in Stages If you’re hiring in waves, add Associates and Users as you finalize each new hire group. This avoids last minute bulk setup. Schedule Training Early Encourage new Associates Users to complete TAM training before peak days arrive, so they feel confident using the application. How TAM Makes It Easy TAM’s Associate and User management tools are designed to grow with you. Whether you’re adding just a handful of seasonal staff or expanding your team significantly, you’ll benefit from: · Simple Associate and User setup with intuitive administration tools. · Flexible role based permissions to protect data integrity. · Centralized oversight and easy updates so you can quickly adjust access levels or deactivate Associates and Users as staffing needs change. By adding your Associates and Users early, you’re setting your team up for success before the busiest days arrive. You’ll ensure new staff members are ready to deliver great guest experiences and that your operations remain smooth, even when traffic peaks. Don’t wait for the first long line of the season to start thinking about access. Review your Associate and User needs to get everyone set up in time for a stress free, high performing busy season.
Inventory season can be one of the most challenging times of the year for businesses. Whether you’re managing hundreds or thousands of SKUs the accuracy and speed of your inventory counts directly impact your operations and customer experience. That’s why having the right tools is crucial. At TAM we’re committed to helping you simplify this process. By pairing HandHeldLink with the Zebra TC22 inventory devices, you can transform inventory season from a stressful chore into a seamless, productive workflow. Why HandHeld Link is a Game Changer for Inventory Season HandHeldLink is designed to take the stress out of inventory season by giving you flexible ways to capture your counts, whether through handheld scanners like the Zebra TC22 or other supported devices. Once collected, the data flows seamlessly into TAM, ensuring fast, accurate reconciliation and reducing the risk of manual entry errors. The result is a more efficient inventory process that saves time for your team and keeps your inventory records reliable. Why The TC22 Device Is The Perfect Partner The Zebra TC22 is built for the demands of busy inventory seasons. Its combination of performance and durability makes it an excellent choice for organizations of all sizes. The speed, and reliability of your handheld devices directly affect how smoothly your counts go and the Zebra TC22 delivers on all fronts making it the smarter choice for any organization. Ready To Make Your Next Inventory Season Your Most Efficient Yet? With HandHeldLink powering seamless data capture and the Zebra TC22 delivering fast, and reliable performance, your team can complete counts more quickly, reduce errors, and keep your operations running smoothly. At TAM, we understand that every minute saved during inventory season means more time focused on your mission and your customers. By equipping your staff with the right tools, you’re not just simplifying the process, you’re boosting productivity, and setting your organization up for long term success. If you’d like more information or have questions about this module and device, please contact TAM Sales at 888-843-1476 or email sales@tamb2cc.com .
We’re excited to introduce a new enhancement to eTAM that gives your customers more control and flexibility when it comes to managing their digital gift cards. With an update to TAM version 12.10.2, customers can now view and resend previously purchased gift cards—all on their own, directly from their eTAM account. No need for them to contact your staff or wait for assistance. It’s a simple feature, but one that makes a meaningful impact on your customer experience and internal efficiency. Why This Matters Let’s face it—mistakes happen. Maybe a customer typed the wrong email address for the recipient. Maybe the gift card landed in a spam folder. Maybe Grandma never saw it in her inbox at all. Until now, resolving those situations meant a phone call, an email, or even a refund and repurchase. But not anymore. With this update, your customers can handle it all themselves—easily, quickly, and with full confidence—right on your eTAM website. That means fewer calls to your team, faster resolutions for your guests, and a more polished, self-serve experience that today’s shoppers expect. This enhancement is part of our ongoing effort to make eTAM as flexible and customer-friendly as possible. What’s New? The new resend feature gives your customers the ability to: View a complete list of the e-gift cards they’ve purchased through your eTAM site Resend a gift card email to the original or a new recipient at any time Edit the recipient’s name or email address before resending, just in case anything was entered incorrectly Complete the process independently, without needing to contact your support team or wait for assistance This added functionality gives your store the kind of polish and professionalism that builds trust and loyalty—especially during busy seasons like the holidays, when gift cards are a popular choice. The entire process is quick, intuitive, and mobile-friendly—designed to make the experience as smooth as possible for your guests. Need Help? If you’d like a demonstration of this enhancement or assistance enabling this feature, our team is happy to help. Just send us a note at Training@tamb2cc.com , and we’ll walk you through the setup or answer any questions. Empower Customers, Streamline Support This enhancement is a small change with a big impact: Customers get more control Staff get fewer support requests Your site offers a more modern and convenient shopping experience It’s another step in helping you deliver the kind of retail service today’s customers value—flexible, fast, and frustration-free. Let’s make your e-gift card experience even better.
At TAM, we believe that effective training is key to unlocking the full potential of our system and ensuring your organization operates smoothly. That’s why we offer a variety of training solutions designed to meet your needs and help your team stay confident and proficient with TAM. Why Invest in Ongoing Training? Staff turnover, new team members, or changes in your workflow can create knowledge gaps. Whether you're onboarding new staff or looking to refresh existing skills, our comprehensive training options are tailored to support your organization’s growth and efficiency. Benefits of Our Training Programs Our training sessions provide an excellent opportunity to deepen your team's understanding of TAM's features and best practices. We can help you explore how TAM integrates into your current processes and offer ideas on workflow adjustments to maximize productivity. These sessions are especially beneficial when you want a broad overview or hands-on guidance to ensure your team is fully equipped to leverage TAM effectively. How Our Training Supports Your Goals While our Help Desk excels at technical support questions, organized training sessions focus on providing a broader understanding of the system, workflow optimization, and the strategic use of TAM’s features. Whether it’s a refresher for seasoned users or onboarding for new staff, our training programs are designed to empower your team. Stay Ahead with Ongoing Education Investing in ongoing training helps your team stay up-to-date with TAM software updates, new features, and best practices, ultimately driving greater efficiency and success. Get Started Today Are you interested in scheduling comprehensive training sessions for your staff? Contact us today at training@tamb2cc.com to learn more and schedule a program tailored to your organization’s specific needs. We’re here to support your continued success with TAM.
Memberships are the heartbeat of thriving organizations, powering museums, attractions, and nonprofits by fueling engagement, loyalty, and long-term sustainability. But keeping members engaged and renewing year after year can be a challenge. That’s where SmartCRM™ , part of The Assistant Manager (TAM) platform, steps in to make the process easier, smarter, and more effective. The Challenge of Membership Renewals Traditional renewal campaigns often rely on manual reminders, generic emails, or staff phone calls. These approaches can be time-consuming for your team and less engaging for members. Without the right tools, renewal rates can slip, leading to lost revenue and missed opportunities for long-term relationships. How SmartCRM™ Helps SmartCRM™ is designed to take the stress out of membership management while driving better results. Here’s how it works: Automated Reminders : Send timely, personalized email reminders before, during, and after membership expiration dates. Targeted Messaging : Segment members based on membership level to deliver communications that truly resonate. Self-Service Renewals on eTAM : Provide members with a link you’re your eTAM site for an easy online renewal process they can complete in just a few clicks. Centralized Data : Track engagement, communication history, and renewal status all in one place. The Benefits for Your Organization By using SmartCRM™ for membership renewals, you can: Increase Renewal Rates : Personalized, automated outreach ensures no member slips through the cracks. Save Staff Time : Free your team from manual follow-ups so they can focus on building relationships and other revenue generating tasks. Boost Member Satisfaction : A simple, user-friendly renewal process keeps members happy and engaged. Drive More Revenue : Higher retention means more predictable and recurring income for your organization. Real Impact Organizations using SmartCRM™ have reported automated engagement not only reduces workload but also creates a consistent, professional experience for every member. Membership renewals don’t have to be a headache. With SmartCRM™ , you can turn what was once a manual, time-consuming process into a smooth, automated system that drives results. More renewals, less effort, and happier members; that’s the power of SmartCRM™.
