Who Is Your TAM Super User?

Every organization has one person who knows TAM best. They know how your software is set up, how your team uses it, which reports to run, and how to handle the day-to-day questions that come up.

That person is your TAM Super User.

A TAM Super User is the person, or people, your staff can rely on for TAM knowledge. They help answer questions, train team members, keep processes consistent, and maintain your organization specific TAM documentation.

This documentation is important because every organization uses TAM a little differently. Your procedures for products, tickets, donations, memberships, reports, refunds, and daily operations should not live only in one person’s memory. They should be written down and easy for staff to access.

Here is the question every organization should ask:

If your TAM Super User left tomorrow, would the rest of your staff be able to operate TAM confidently?

If the answer is no, it may be time to create a plan.

Start by officially identifying your TAM Super User. Consider having more than one person in that role so knowledge is shared. Make sure your TAM procedures are documented, updated regularly, and stored where the right staff can find them.

Your TAM Super User helps protect your organization from confusion, training gaps, and lost knowledge. Make the role official, support it, and create a backup plan.

Not sure where to start? The TAM Help Desk is here to help. Whether you need assistance identifying your TAM Super User, documenting workflows, or creating internal TAM procedures, a TAM specialist can guide you through best practices and direct you to helpful resources in the TAM Application Learning Academy.

If you are not yet registered for the TAM Application Learning Academy, contact the TAM Help Desk at 866-435-7826 or Help@tamb2cc.com.