New on eTAM: Resend Gift Cards with Just a Few Clicks

We’re excited to introduce a new enhancement to eTAM that gives your customers more control and flexibility when it comes to managing their digital gift cards.


With an update to TAM version 12.10.2, customers can now view and resend previously purchased gift cards—all on their own, directly from their eTAM account. No need for them to contact your staff or wait for assistance. It’s a simple feature, but one that makes a meaningful impact on your customer experience and internal efficiency.



Why This Matters

Let’s face it—mistakes happen. Maybe a customer typed the wrong email address for the recipient. Maybe the gift card landed in a spam folder. Maybe Grandma never saw it in her inbox at all.


Until now, resolving those situations meant a phone call, an email, or even a refund and repurchase. But not anymore.

With this update, your customers can handle it all themselves—easily, quickly, and with full confidence—right on your eTAM website. That means fewer calls to your team, faster resolutions for your guests, and a more polished, self-serve experience that today’s shoppers expect.


This enhancement is part of our ongoing effort to make eTAM as flexible and customer-friendly as possible.



What’s New?

The new resend feature gives your customers the ability to:


  • View a complete list of the e-gift cards they’ve purchased through your eTAM site
  • Resend a gift card email to the original or a new recipient at any time
  • Edit the recipient’s name or email address before resending, just in case anything was entered incorrectly
  • Complete the process independently, without needing to contact your support team or wait for assistance


This added functionality gives your store the kind of polish and professionalism that builds trust and loyalty—especially during busy seasons like the holidays, when gift cards are a popular choice.


The entire process is quick, intuitive, and mobile-friendly—designed to make the experience as smooth as possible for your guests.




Need Help?

If you’d like a demonstration of this enhancement or assistance enabling this feature, our team is happy to help. Just send us a note at Training@tamb2cc.com, and we’ll walk you through the setup or answer any questions.



Empower Customers, Streamline Support

This enhancement is a small change with a big impact:


  • Customers get more control
  • Staff get fewer support requests
  • Your site offers a more modern and convenient shopping experience

It’s another step in helping you deliver the kind of retail service today’s customers value—flexible, fast, and frustration-free.


Let’s make your e-gift card experience even better.

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