Help Desk or TAM Online Learning Academy? The Fastest Path to Answers
When a question comes up during a busy day, you need answers fast. Whether you're helping a customer, processing a transaction, or setting up something new in TAM, knowing where to turn can save valuable time.
The good news? The Help Desk is always available to you but many of the answers you need are already right at your fingertips in the TAM Online Learning Academy.
💻 When to Use the Online Learning Academy
For many everyday questions, the fastest path to an answer is actually the TAM Online Learning Academy.
This resource is available whenever you need it and is packed with step by step guidance on how to use features across the system. You can quickly look up how to complete a task and keep moving.
The Learning Academy is especially helpful for:
- Learning how to set up features
- Training new staff members – be sure to check out the Fact Sheets and FAQ section.
- Refreshing your knowledge on processes you don’t use often
- Finding guidance outside of regular support hours
Because it’s self service, you can search, watch, and learn at your own pace — whether it’s during a quiet moment or right in the middle of a busy shift.
📞 When to Contact the Help Desk
The TAM Help Desk is your go to for:
- Technical issues
- Errors or unexpected behavior
- Questions specific to your system setup
- Urgent situations that need immediate attention – please call the Help Desk rather than email
If something isn’t working the way it should, or you’re stuck and can’t move forward, the Help Desk team is ready to step in and get you back on track.
The Best Approach? Use Both!
Think of the Learning Academy as your first stop for “how to” questions and training, and the Help Desk as your partner for troubleshooting and system specific support. Together, they give you the fastest path to answers, helping your team stay productive and your operations running smoothly.
To get registered for the TAM Online Learning Academy or have a question that requires hands on assistance, contact the Help Desk at 866-435-7826 or Help@tamb2cc.com.
