FAQ Friday: More About the TAM Help Desk

A new article has been posted to the TAM Retail blog by Grisel de la Torre:

Frequently Asked QuestionsQuestion: Can the TAM Help Desk assist me with a “non-covered” issue? How much does that cost?

Answer: Yes; there are many things beyond TAM software that our Help Desk has experience with. Our first priority is supporting TAM issues, but there are times when the TAM Help Desk may be able to assist you more economically than another vendor.

If we are able to assist you, you will be charged a minimum of a $175 “incident fee.” Higher charges will be estimated in advance. Incident fees must be paid via credit card in advance. The incident fee will be refunded if we are unable to resolve the issue (unless otherwise specified.) Issues beyond the scope of an incident fee will be billed at the hourly consulting rate of $150 per hour during regular business and $225 per hour for ‘after-hours’.

If you have any other questions about our help desk, or anything else related to your TAM software, then please contact us by phone at 866-435-7826 or email us directly at help@tamretail.com.

 

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